Hexagon

Welcome page

Senior Support Consultant (Remote - USA)

Job Locations US-AL-Madison | US-Remote
Req# ID
2024-11629
Division
ALI Americas
# of Openings
1
Category
Customer Support/Technical
Travel %
10

Responsibilities

Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a full-time Senior Support Consultant to join their global support team. The role offers flexibility, with limited travel required, and the option to work from either home or any one of Hexagon’s US office locations.

 

  • Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon’s Asset Lifecycle Intelligence Division’s Solutions and interfaces.
  • Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
  • Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
  • Accurately documents support activities and outcomes; Maintains knowledge base.
  • Develops strong proficiencies in Customer Relationship Management systems.
  • Maintains adherence to customer service level agreements.
  • Develops technical documents, instructions, and training for internal and external purposes.
  • Keeps updated on current Hexagon’s Asset Lifecycle Intelligence division’s solution portfolio through training and sprint reviews.
  • May conduct customer training or work on service activities when required.
  • Work under minimal supervision with broad latitude for independent judgment.​

Qualifications

  • Degree qualification in a Computer Engineering or related discipline or equivalent industry experience.
  • 6+ years’ experience in engineering working with Computer Aided Design tool.
  • Smart Plant product experience is required.
  • Experience participating in consulting functions and services.
  • Customer Service experience and ability.
  • Fluency in the basic technologies underlying the IT industry.
  • Candidates must be located in the United States
    • CST or EST time zone preferred but not required

Preferred Qualifications

  • Strong competency of Intergraph Smart3D with knowledge of additional Hexagon Solutions
  • Experience with Azure DevOps
  • Experience with Visual Studio .NET, C#, SQL preferred

Hexagon will not sponsor applicants for a work visa for this position.

#LI-JS1

#LI-REMOTE

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.

About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 23,000 employees in 50 countries and net sales of approximately 4.6bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Hexagon is an Affirmative Action/Equal Opportunity Employer, including disability/veterans.

Diversity Statement
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Employee Value Proposition
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecycle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.